PRIVACY POLICY

Welcome to PENFLOCK. Your privacy is important to us, and we are committed to protecting the personal information you provide when using our services or visiting our website.

At PENFLOCK, we understand the importance of transparency and trust when it comes to handling your personal data. This Privacy Policy serves as our pledge to safeguard your information and ensure its responsible and lawful processing.

By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your information and how you can exercise your privacy rights.

INFORMATION WE COLLECT:

Personal Information

When you use our services or interact with our website, we may collect personal information that you provide voluntarily. This may include your name, email address, phone number, postal address, billing and/or credit card information and any other information you choose to provide.

Usage Data

We may automatically collect certain information when you use our services or visit our website, including your IP address, browser type, device information, and pages visited.

Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience, analyze usage patterns, and personalize content. These technologies may collect information such as your browsing history, preferences, and interactions with our website.

DATA RETENTION

We use and retain your personal information in accordance with applicable law and as long as necessary to carry out the purposes described above in accordance with our internal data retention procedures. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) whether there is an applicable

legal obligation; or (iii) whether retention is advisable to enforce our agreements, satisfy applicable statutes of limitations, resolve disputes, or manage litigation or regulatory investigations.

HOW WE USE YOUR INFORMATION:

Provide and Improve Services: We use your information to deliver our services, process transactions, and improve our offerings based on user feedback and usage patterns.

Communication: We may use your contact information to communicate with you about your account, respond to inquiries, send updates or newsletters, and provide promotional materials.

Analytics: We may use data and analytics tools to analyze trends, track user behavior, and measure the effectiveness of our services and marketing campaigns.

 

To facilitate account creation and logon process :We collect and use your information to create and manage your user account, including verifying your identity, authenticating your logon credentials, and providing you with access to our services. With your consent, we may use your testimonials or reviews to promote our services on our website or other marketing materials.

We will only use your information for the purposes described in this Privacy Policy or as disclosed to you at the time of collection, unless we obtain your consent or are otherwise required or permitted by law.

WITH WHOM DO WE SHARE PERSONAL INFORMATION

Service Providers:

We may share your information with trusted third-party service providers who assist us in delivering our services, processing transactions, or conducting business operations on our behalf. These service providers are contractually obligated to use your information only for specified purposes and in accordance with this Privacy Policy.

Legal Compliance:

We may disclose your information in response to lawful requests by public authorities, including to meet legal obligations, enforce our policies, or protect our rights and interests. This may include responding to subpoenas, court orders, or other legal process.

Business Transfers:

In the event of a merger, acquisition, restructuring, sale of assets, or other corporate transaction, your information may be transferred to a successor entity or third party as part of the transaction. We will notify you of any such transfer and any changes to the Privacy Policy.

With Your Consent:

We may share your information with third parties outside of the above circumstances with your consent or at your direction. For example, if you choose to connect your account with a third-party service or share content on social media platforms.

Aggregated or Anonymized Data:

We may share aggregated or anonymized data that does not personally identify you with third parties for various purposes, including analytics, research, and marketing.

Third-Party Links:

Our services or website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

HOW DO WE KEEP YOUR INFORMATION SAFE?

Our secure IT infrastructure is equipped with advanced firewalls, encryption techniques, and intrusion detection systems to create a strong defense against potential threats. Access to your information is strictly controlled and limited to authorized personnel with legitimate business needs. We employ role-based access controls and conduct regular access reviews to prevent any unauthorized access.

Regular security audits, assessments, and penetration testing are conducted to identify and address potential vulnerabilities in our systems and processes proactively. We adhere to applicable data protection laws and regulations, such as GDPR, CCPA, and other relevant privacy standards, to ensure compliance and maintain your privacy rights.

While we take every precaution to secure your data, we acknowledge that no system is entirely immune to security breaches. In the unlikely event of a data breach or security

incident, we have procedures in place to respond promptly, mitigate risks, and notify affected individuals as required by law.

YOUR PRIVACY RIGHTS

Access to Your Information:

You have the right to access the personal information we hold about you. If you would like to request access to your data, please contact us using the information provided below.

Correction of Your Information:

You have the right to correct any inaccuracies or incomplete information in your personal data. If you believe that any information, we hold about you is incorrect or outdated, please let us know, and we will promptly update it.

Deletion of Your Information:

You have the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent. Please note that deletion requests are subject to legal and contractual obligations, and we may be unable to fulfill your request in certain situations.

Restriction of Processing:

You have the right to restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to its processing. If you wish to restrict the processing of your data, please let us know, and we will review your request in accordance with applicable laws.

Data Portability:

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible. If you would like to request a copy of your data or transfer it to another service provider, please contact us, and we will assist you accordingly.